HELP – HOW CAN WE HELP?
CAN’T FIND WHAT YOU ARE LOOKING FOR?
EMAIL US: [email protected]
- WHAT IS YOUR RETURN ADDRESS?
4-5 East Street, Wimborne, Dorset, United Kingdom
- WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your order, we offer returns. You will be fully refunded for the product once the item has been received and ensured it is in the same condition as it was when your purchase was first made.
- CAN YOU DO EXCHANGES?
Unfortunately, we do not offer an exchange service. However, you are welcome to order another item off our website at any time and we will refund you fully for your unwanted product.
- CAN I RECEIVE A CONFIRMATION OF RETURN?
A confirmation of return will be sent to your email address after we have received the item and ensured it is in the same condition as it was when you purchased the product.
- DO YOU SHIP TO MY COUNTRY?
We ship worldwide. Postage fees will vary depending on your country’s location. This information will be provided in the payment section of your order.
- HOW MUCH IS SHIPPING?
This varies on your location and the item that you wish to purchase please visit our postage policy
- IS IT POSSIBLE TO CHANGE MY SHIPPING ADDRESS?
If you wish to change your shipping address before the item has been dispatched, you may. The shipping address may not be changed once the product has been dispatched from our offices.
- DO I PAY CUSTOMS AND IMPORT CHARGES?
If they are applicable, yes you will have to pay charges. However, this should be included in the postage of the product.
- HOW LONG WILL IT TAKE TO SHIP MY ITEM?
This depends on the shipping service you selected in your payment process. Next day delivery, 1stclass and 2ndclass postage will all arrive at different times.
- DO YOU OFFER TRACKING SERVICES FOR MY ORDER?
This will vary depending on the shipping service you select. A tracking service will be available to purchase if you wish
- DO YOU SHIP TO PO BOX ADDRESSES?
Yes, we ship to the address provided, this includes PO boxes.
- WHAT HAPPENS IF I AM NOT HOME FOR DELIVERY?
Depending on the shipping service purchased, you are able to modify the timing of delivery to ensure you are home when it arrives. Please liaise with the courier service for more information.
- WILL I BE INFORMED WHEN MY ITEM HAS DISPATCHED?
An email will be sent to you when your item has been dispatched from our offices giving an estimated date of delivery.
- CHANGES AND CANCELLATIONS POLICY
Please see terms and conditions
- HOW TO CHECK IF MY ORDER WAS SUCCESSFUL?
Successful orders will receive an order confirmation
- WHAT CURRENCY CAN I USE?
British pounds (£) is the currency we accept at StreetStockUK.
- DO YOU ACCEPT OTHER PAYMENT METHODS SUCH AS PAYPAL?
Yes we do
- WHEN WILL YOU CHARGE ME FOR MY ORDER?
As soon as the order is placed
- DO YOU OFFER A GIFT VOUCHER SERVICE?
This is not something we currently offer
CONTACTING CUSTOMER SERVICE
- HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
Check the ‘Contact Us’ section or our contact details
- WILL YOU BE GETTING MORE STOCK?
We are always adding to our stock and increasing what we have
- DO YOU HAVE MORE SIZES AVAILABLE?
We display the sizes available but these can change depending on the stock we have in and you can always show interest in an out of stock item so our team is aware of your demand.
- AM I ABLE TO RECEIVE MORE INFORMATION ABOUT A PRODUCT?
Every item has more information about it under the product description. If you require anymore information please contact us
- ARE ALL OF YOUR PRODUCTS GENUINE?
We authenticate every product that passes through our website. If you are ever unsure or dissatisfied with the authenticity of your product we will provide a full refund.
- AM I ABLE TO GET A REFUND IF I DO NOT LIKE THE PRODUCT?
Yes if you are not satisfied with your product feel free to return it for a refund